Privacy Policy – Nature Heaven Treks and Expedition
1. Introduction
Nature Heaven Treks and Expedition (“we,” “our,” or “us”) is a registered trekking and travel company based in Nepal, committed to protecting the privacy and personal data of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, including trekking bookings, tour inquiries, expedition arrangements, and website interactions.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information to provide safe and efficient travel services:
Personal Identification Information: Full name, nationality, date of birth, passport details, and gender
Contact Information: Email address, phone number, and residential address
Travel Information: Trekking routes, travel dates, emergency contacts, and accommodation preferences
Payment Information: Billing details and transaction records (processed securely through authorized payment gateways)
Health and Safety Information: Relevant medical conditions or fitness details for high-altitude trekking safety
Website Data: IP address, browser type, and cookies for improving user experience
We only collect information that is necessary for organizing trekking, tours, expeditions, and related travel services in Nepal.
3. How We Use Your Information
Your information is used strictly for operational and service-related purposes, including:
- Processing bookings and travel arrangements
- Communicating important updates regarding your trip
- Providing trekking permits and government documentation support
- Ensuring safety and emergency assistance during expeditions
- Improving our website, services, and customer experience
- Complying with legal and regulatory requirements in Nepal
We do not sell or rent your personal data to third parties.
4. Data Sharing and Disclosure
We may share your information only when necessary with:
- Licensed trekking guides and porters
- Local accommodation providers and transport services
- Government authorities for permits (e.g., trekking permits, national park entry)
- Emergency medical or rescue services if required
All third-party partners are required to maintain confidentiality and use your data only for service delivery.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
6. Cookies and Website Usage
Our website may use cookies to enhance user experience, analyze traffic, and improve functionality. Users may choose to disable cookies through browser settings, though some features of the website may not function properly.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or updates to your information
- Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications
8. Changes to This Policy
Nature Heaven Treks and Expedition may update this Privacy Policy from time to time. Any changes will be posted on our official website with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:
Nature Heaven Treks and Expedition
Kathmandu, Nepal
Call/What's App :- +977-9851218358
Email:
Website:
